CARGURU is a car sharing service. The price for use includes absolutely all costs, including fuel,
parking charge and insurance. All operations, including registration, opening and closing of the car
made via our mobile application.
Firs of all, absolutely all costs associated with the use of the car are already included in the
tariff. The customer pays only for the time when he used the car. there are no hidden
costs, deposits and over-payments!
Secondly, all operations, including registration, opening and closing of the car are made via our
mobile application. The user does not have to go to the company’s office to sign a
contract, take the car keys and return them later at an agreed place. Our clients can take the
vehicle exactly in the time when they actually need to and use it as long as they want to, and
leave it wherever it is convenient for them.
And finally, our clients can rent a car for a short period of time — even for 5 minutes!
After all, if a client needs a car only for a short period, then why would he overpay for the
time when he is not using it?
Eventually, CARGURU is something more than just car rental. This is a
fundamentally new perspective on mobility and an alternative to private transport.
There is a tendency in the world when large numbers of people abandon the idea of acquiring a
personal car or sell their own cars after registration in a car sharing system. We can get
answer to the question why by connecting to the CARGURU system.
Opportunity to save money — taking advantage of CARGURU instead of a personal
you can save more than 300 euros a month! You no longer need to spend money on the
maintenance of the personal car which is sitting unused most of the time. Our clients
the opportunity to use a vehicle in a way which is more efficient and profitable for the
Comfort and efficiency — our customers do not care about obligations to a bank,
expensive parking lots and fuel, insurance, queues in car service centres and
rising taxes. CARGURU will take care of everything! The client uses a car when he really
needs it and pays only for the actual time of use.
Ecology — based on the experience of other countries, every car involved in the car
system "removes" from the streets up to 35 personal cars. As a result, harmful
emissions into the atmosphere are reduced, there is more free space in the city and fewer
traffic jams. In addition, our hybrid cars make CARGURU even more friendly to the
Each of our clients contributes to making the environment cleaner and using the available
resources in a more efficient way. One of the effects of CARGURU is the reduction of the
number of vehicles on the roads and at the parking lots, as a result the time spent on a
from one point of the city to another is reduced. Now we can use the free space to make the
more attractive for housing.
Eventually, absolutely all city residents are on velvet, regardless of whether they are our
customers or not!
Download our application. Then register in the system and wait for the confirmation. Next, find the
car and book it by using the application. You now have 20 free minutes during which the car you have
selected will not be available for booking by other users. As soon as you are standing next to the
make sure that the car is in good order. Then click “Start a trip” in the active booking window and
car will open. From this point of time, the rental will start. You will find the key, documents and
card inside the car. Insert the key into the ignition lock and start your trip. At the end of your
park the car in a place permitted by the rules of CARGURU. Make sure that the key and documents are
inside the car, you have not left your personal belongings in the interior, and the vehicle is in
order and clean. Step out of the car, close the door and click “End the trip” in the current rental
window. The car will be closed. The amount for the use will be automatically withdrawn from your
1) Enter your details.
2) Make picture of your driving licence.
3) Enter the code which has been sent to your phone number.
4) Wait for confirmation and activation of your account.
5) To complete the registration, you have to pay 1 euro. To do this, enter the details of your
payment card and the amount will be withdrawn automatically.
Open the application. Find a suitable car on the map or in the list of available cars. Select it
and click "Book" in the window that opens. You now have 20 free minutes during which
nobody else can use your chosen car and you can get to it.
If you have not started the rental after the expiry of 20 minutes, the booking of your chosen car
will be automatically cancelled. This means that if you still need the car but you have not had
enough time to get to it, you can book it again. If you do not rebook it, then it will become
available for booking by another user.
Once you have booked a car and got to it physically, make sure that the car is in good order.
Then click “Start a trip” in the active booking window and the door will open. Get
into the interior, close the door and configure everything you need for a comfortable ride. Take
the key, start the engine and enjoy your trip!
Attention! You will find all documents necessary for road travelling in Latvia
in the interior of the car.
Why do I need the stand-by mode?
Imagine that you have arrived at a meeting or a shopping mall and want to make sure that your
chosen car is not taken by anyone else while you are talking with your partners or making a
purchase. Or you have come home in the evening and want to be sure that in the next morning you
will go to work by the same car. For such cases, we have the stand-by mode.
How do I use it?
You do not need to do anything: the stand-by mode is activated automatically as soon as you have
switched off the engine! You have arrived at the office, parked and closed the car by using the
“Close” function in the current booking window. That is all! The car will be waiting for you!
During this time, a more profitable day or night stand-by mode tariff will be applied to the
Refilling is performed by the client by using a fuel card which can be found in the interior of
each car. The client can refill the car at all Statoil petrol stations. The client shall refill
the car only when the remaining fuel in the tank is less than 25%.
Attention! You can refill the cars only with the 95 petrol.
Attention! In accordance with the rules, the customers who have refilled the car
will receive a 10% discount on the final invoice for the current rental.
To refill the car, you need to drive up the left side to the petrol pump, switch off the engine
and open the tank from the interior. Step out of the car, open the tank and start refilling
until it clicks. As soon as you hear the click indicating that the tank is full, close it, close
the car by using the “Close” function in the current booking window and go to the
operator to make the payment. Name the number of the petrol pump to the operator and give him
the fuel card for payment. Open the car by using the “Open” function in the current
Attention! Reminder: the fuel card is the property of CARGURU and is bound
specific car. This means that one fuel card can be used for paying only for one particular
CARGURU car. Any attempts to refill another car will be stopped by petrol station workers
To end the rental, please find a parking zone permitted by the CARGURU rules and park the car
there. Switch off the engine and turn off the lights. Leave the key and the documents in the
car. Make sure that you have not left your personal belongings inside and the car is clean
and in good order. Get out of the car, close the door and click “End the trip” in the active
booking window. The car will be locked.
To see zones where rental may be completed, please click on the "P" parking symbol in the
application. The rental may only be completed at the parking lots located inside the
territory painted green.
Before the start of rental, we kindly ask you to make sure that the car is in good order. If
there are visible damages made to the body or interior of the car, be sure to let us
know by calling the contact phone number or using the feedback feature in the mobile
To inform the company about the damage or need for a cleaning service, click the "Camera"
symbol in the mobile application which is located at the bottom of the map.
Currently CARGURU users have 3 levels. The higher is the user level, the better conditions and better
cars available. To reach the next level, you need to collect a certain number of bonuses. Bonuses are
awarded at the end of each trip as a percentage of the amount actually paid for the trip.
First level users are awarded with 3% from payed amount. The second - 5%. The third - 7%.
To reach second level, you need to collect - 5 bonuses *. Third - 15 bonuses.
*1 bonus = 1 euro.
Bonuses can be used to pay for trips or to accumulate to increase the level.
With bonuses users can pay up to 50% from the amount, sum can’t be less than 1 euro.
Bonuses become active 24 hours after charging. If bonuses are not used, then they burn after 45 days.
!!! For violations of the rules of use, bonuses and user level can be canceled. Conversely, for
help in the CARGURU development the levels and bonuses can be added.
!!! At the moment the bonus system is available only for physical persons.
A physical person who has reached the age of 21, has a driving license of category B and driving
experience for at least 2 years. Before using the service, the user must always make sure that
the payment card, which is connected with the account, has enough funds to pay for the trip.
The rental price includes absolutely all costs associated with the maintenance of the car. It
includes OCTA/CASCO insurance, regular MOT tests, taxes, parking on the streets of Riga
(including the centre and the old town), petrol, maintenance, regular car wash, tyre
If you cannot open or close the car, please first check your Internet connection and your
smartphone. If all of the aforementioned are in good order, please try to restart the
application. If the application still functions improperly, please contact our operator by
phoning +371 27332733.
When completing the rental, the client has to:
1) make sure that the car is parked at a place permitted by the CARGURU rules;
2) make sure that the car has no internal or external damage;
3) clean the interior of the car and throw out the rubbish;
4) make sure that the remaining fuel in the tank exceeds 25%;
5) make sure that no personal belongings are left in the car;
6) the documents and the car key are left in the car.
As soon as the tank has less than 25% of the fuel, the client has to refill the car, paying with
the CIRCLE K fuel card. You will find the fuel card with the documents inside the car. The
client who has refilled the car receives a 10% discount on the total amount of the current trip.
The cars can only be refilled at CIRCLE K petrol stations with the 95 petrol.
Before starting the rental, always visually inspect the car. It must be in good order with no
visible damages. If you have noticed some damages, please notify us by using the feedback
feature (the camera symbol in the application) before opening the car.
If you have opened the car but its interior is very dirty and requires dry-cleaning, please
notify us by calling the contact phone number or using the feedback feature in the mobile
application (the camera symbol in the application) before proceeding the rental.
In the same manner, you can notify of the need to wash the car outside.
Liability for damages is borne by the last user of the car. In this regard, the fine will be
imposed on you as the last user if you have not informed the company of visible damages or need
for a cleaning service prior to the use of the car.
If the car is dirty, inform us about it and we will clean it.
If you have problems with the functionality of our mobile application, please first check your
Internet connection and proper functionality of your Smartphone. If all the previous are in good
order, try to restart the application. If the application still works improperly, contact our
operator by phone +371 27332733.
The users self-risk for damage is 300 or 0 euros, depending on the selected rate. Regardless of
when the incident happened, the self-risk must be paid, except when it is clear that the client
is not guilty. Self-risk is also retained in case of a general fault. Self-risk for theft and
robbery is 15% of the cost of the car. In case of complete destruction, the amount of the
self-risk is 10% of the cost of the car.
The lease is allowed to be completed by parking the Vehicle in the Site in the RP LLC Rigas
Satiksme municipal outdoor parking R, A, B, C zones, and other Sites, which are indicated
in the Mobile Application and located inside the coloured in green territory. In order to see
the Sites, in the Mobile Application press on the parking symbol “P”.